← Back to Catio Haus

Privacy Policy

Effective Date: October 2026

At Catio Haus ("we," "our," or "us"), we design and coordinate architectural outdoor walk-in catios fabricated to order. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains our privacy practices for visitors and customers using catiohaus.com and our reservation services.

1. Information We Collect

We collect information directly from you when you explore our kits, request information, or submit a reservation:

  • Contact Information: Name, email address, and optional phone number.
  • Delivery & Site Information: Delivery street address, city, state, ZIP code, site notes, and photos or measurements submitted to verify patio dimensions and delivery logistics.
  • Reservation Specifications: Selected kit model, roof size, finish, roof cover options, door orientation, and configuration preferences.
  • Payment & Transaction Records: Information regarding payment status and method (electronic invoices, credit/debit card processing records, money orders, cashier's checks, or bank transfers). When paying by card online, your card details are collected directly by our payment processor — we do not collect or store full credit card numbers on our servers.
  • Customer Support Records: Inquiries, correspondence, and warranty records.

We also collect standard technical details automatically when you browse our site, such as IP address, browser type, and device information, solely to ensure site performance and security.

2. How We Use Your Information

  • Review and confirm your Catio Haus reservation.
  • Calculate accurate delivery costs and plan logistics for your specific site.
  • Coordinate fabrication to your exact kit specifications.
  • Process payments, issue invoices, and acknowledge received money orders or certified funds.
  • Maintain records for customer support and warranty verification.
  • Comply with legal, accounting, and tax requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share your data only with trusted partners necessary to fulfill your reservation:

  • Manufacturing & Fabrication Partners: We share your kit specifications, delivery address, and contact details with our authorized manufacturing and fabrication partners so your kit can be engineered, packed, and fulfilled.
  • Delivery Services: We share your name, delivery address, contact details, and any site delivery instructions with our delivery services to schedule your delivery.
  • Payment Processors & Financial Institutions: We share necessary transaction details with our payment processors and banking institutions to clear funds and reconcile invoices.
  • Legal Compliance: We may disclose information if required by law, subpoena, or to protect our legal rights, property, or safety.

4. Data Security

We employ commercial security measures, including SSL encryption (HTTPS) across our website and restricted administrative access protocols, to safeguard your personal data from unauthorized access, loss, or alteration.

5. Data Retention

Because Catio Haus structures are durable home installations, we retain reservation records, structural specifications, and delivery confirmations to support warranty records and customer service needs. If you would like your contact information deleted or updated, you may reach out to us at any time.

6. Your Rights & Choices

You may contact us to review, correct, or request deletion of personal information you have provided to us. We will respond promptly in accordance with applicable laws.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. The effective date at the top of this page indicates the most recent update.

8. Contact Us

Questions about this policy or your information? Email hello@catiohaus.com.